RCM MANTRA

To all my RCM friends – ‘Why so Serious?’ (The ‘Joker’ from the movie ‘The Dark Knight’)

• Repetitive Denials?
• Challenges with Revenue Forecasting?
• No savings or economies of scale after 6 months of onboarding a client?
• Your team is trying but the needle is just not moving?
• Feel like you and your team are worlds apart and building a bridge is impossible?

Well, I can relate and I can empathize. I have been there and I have struggled.

With the help of some of the most influential minds in the RCM world and people in my life to whom I am forever grateful, I have a simple but powerful mantra for most of the RCM related challenges. I think of this as the ‘RCM philosophy’. This framework of thinking should be on the walls of every RCM company and in every meeting room. It provides direction to solve problems and drives continuous improvement.

This will be your team’s guiding wheel and it will help you communicate with your clients more confidently. Using this formula, you can approach RCM problems scientifically. Make decisions based on facts and transform your team from people who perform ‘tasks’ for you to people who ‘Think’ for you. Wouldn’t that be amazing?

RCM is a beautiful and meaningful business to be in. We help sustain healthcare to patients by ensuring the economy of delivering healthcare is protected.

Try this the next time you face a problem, and you will be pleasantly surprised to watch how your team grows.